Line ID: @SMARTNETCOM Facebook: SMARTNETCOM Contact sales : +6696-846-0080 

Notify use problems / product claims

Notify use problems / product claims

Customer Service / Product Claim 

in a case of failures or problems occurred to the system. The company will provide urgent inspection and fix. We provide “Emergency Service” for you to ensure that your system will get back up and running with the least damage.

Hardware

          In the case of hardware failure during the business hours, we will replace the equipment in the next business day morning from the day that a customer submits an enquiry and an inspection is completed before 3 pm by using transport service. Unless the event occurs outside of the working hours, on weekends and national holidays, we will carry out the request in the next working day.

Software

          In a case of software failure in the business hour. We can provide an online service and remotely fix your issues within 1 hour of a request. Unless the event occurs outside of the working hours, on weekends and public holidays. We will provide the online service in the next working day.

Notify use problems

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